Returns & Exchanges
At Shropshire Design, we want you to be delighted with your home interior purchases, but we understand that sometimes an item may not be quite right. If you are not completely satisfied, you can return your items within 14 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Carefully repackage your items in their original packaging, ensuring all protective materials are included to prevent damage during transit.
Ship the Item
Affix the provided return label or use a tracked courier service to send the parcel back to our Shropshire warehouse facility.
Quality Inspection & Refund
Once our team inspects the returned goods to ensure they are in resaleable condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing