Frequently Asked Questions
Everything you need to know about our luxury home furnishings and delivery services.
What are your standard shipping times for furniture?
In-stock items typically ship within 3-5 business days. For larger furniture pieces requiring our specialized white-glove courier, delivery usually takes 7-14 days depending on your location in the UK.
Do you offer international delivery?
Yes, we ship many of our home decor items worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and the weight of the items.
What is your return policy for home accessories?
We offer a 14-day return period for most items, provided they are in their original packaging and condition. Please note that bespoke or made-to-order furniture pieces are non-refundable.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link and a unique reference number to monitor your delivery's progress.
Are your products covered by a warranty?
All Shropshire Design furniture comes with a 12-month manufacturer’s warranty against structural defects to ensure your peace of mind and satisfaction with our quality.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.